IT support for the parts hosting doesn't cover.
Servers are only useful if someone is watching them. Our support desk monitors, patches, migrates, and answers quickly — so your team can work on the business instead of the infrastructure.
What our IT support desk actually does
Four core services, available standalone or bundled into a managed support plan.
Managed Support
Ongoing monitoring, OS and security patching, and performance tuning across your servers — with monthly reports so you can see exactly what changed and why.
Migrations & Setup
Moving from another host, launching a new application, or standing up infrastructure from scratch. We plan the cutover, handle DNS, and stay on until it's confirmed working.
Security & Monitoring
Firewall configuration, intrusion detection, and 24/7 uptime monitoring with alerting that reaches a human — not just an inbox no one checks.
24/7 Helpdesk
Email and ticket support staffed by engineers who can actually SSH in and fix something, any hour of the day.
How a support engagement starts
Tell us what's running
A quick call or form covering your current stack, hosting, and pain points.
We audit the setup
Security, backups, and performance are reviewed before we touch anything.
You get a plan
A written scope with what we'll monitor, patch, and who to call at 2am.
We get to work
Onboarding is scheduled around your traffic, not ours.
Pick a response time that matches the risk
£89/mo
Business-hours monitoring and email support with a 4-hour response target. Good for low-traffic, low-risk sites.
£199/mo
24/7 monitoring, priority email access, and a 1-hour response target for anything flagged urgent.
Let's talk
A named engineer who knows your stack, with a 15-minute response target for critical incidents.
Support questions, answered
No. We support infrastructure hosted anywhere, though response times are fastest on ENA-hosted environments.
Anything causing an outage or data-loss risk — full site down, database corruption, active security breach.
Yes — migrations and setup work can be booked as a fixed-scope project without an ongoing support contract.
Linux and Windows Server environments, most common web stacks (LAMP, LEMP, Node, .NET), and major database engines.