LEGAL

Privacy Policy

Last updated: [DD Month YYYY] — replace with your actual publish date

1. Who we are

ENA Hosting ("we", "us", "our") is the data controller for personal data collected through enahosting.online and in the course of providing our hosting and IT support services.

2. What we collect

Account and contact data: name, email address, phone number, billing address, company name.
Payment data: processed by our payment provider (Mollie); we do not store full card numbers on our own servers.
Service data: details of the hosting or support services you use, support tickets, and technical logs needed to operate and secure those services.
Website usage data: pages visited and basic device/browser information, collected to keep the site working correctly.

3. How we use it

To set up and deliver the hosting or IT support services you've purchased
To process payments and send invoices/receipts
To respond to support requests and account enquiries
To meet legal, accounting, and tax obligations
To send service-related communications (e.g. maintenance notices, billing)

We do not sell your personal data. We do not use your data to train third-party AI models.

4. Who we share it with

We share the minimum data necessary with: our payment processor (Mollie), infrastructure and data-center providers who host the servers themselves, and email/communication tools we use to run support. Each of these providers is bound by its own data protection obligations.

5. Where your data is stored

Customer data is stored on servers located in our operating regions (UK/EU, US, and Asia-Pacific, depending on the service). Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. How long we keep it

We retain account and billing data for as long as your account is active, and for a period afterward as required for tax and accounting purposes (typically up to 6 years in the UK). Support tickets are retained for as long as reasonably useful for future reference, then deleted or anonymized.

7. Your rights

If you are in the UK or EU, you have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us via our contact page.

8. Cookies

Our website uses only essential cookies required for the site and account area to function. We do not use third-party advertising or tracking cookies.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated date.

10. Contact

For any privacy-related question, please get in touch via our contact page.